21 apk Privacy Policy: How Your Personal Data Is Collected, Used, and Protected

When you register an account on 21 apk, we collect the personal information you provide directly — including your full name, date of birth, mobile number, email address, and preferred payment details. This information is necessary to create and verify your account, process deposits and withdrawals in Philippine pesos, and ensure that only eligible players aged 21 and above can access the platform. We also collect information automatically when you use the platform, such as your device type, browser, IP address, and session activity logs. This technical data helps us keep the platform secure, detect unusual activity, and improve the overall experience for Filipino players. We do not collect more information than we need, and we do not use your data for purposes beyond what is described in this policy.

When you make a deposit or request a withdrawal, our payment processing partners may collect additional financial information required to complete the transaction — such as your GCash or Maya account reference. We receive confirmation of the transaction but do not store your full payment credentials on our servers. If you contact our support team, we may keep a record of that communication to help resolve your query and improve our service. All data collection is carried out with your awareness, either through the registration process or through the standard operation of the platform as described here. You can review the full list of data categories we hold by contacting us at the email address listed in the footer of this page.

21 apk does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes — full stop. We only share your data with carefully selected service providers who help us operate the platform, such as payment processors, identity verification services, and cloud infrastructure providers. These partners are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines if we are legally required to do so, or if we believe disclosure is necessary to protect the rights, safety, or property of our users or the platform. Outside of these limited circumstances, your personal data stays within the 21 apk ecosystem.

When game content is provided by third-party game studios — as is the case with some of our slots and fish shooting titles — those providers may receive anonymised session data to support game performance and fairness auditing. This data does not include your name, contact details, or financial information, and cannot be used to identify you personally. We review all third-party data arrangements regularly to ensure they remain appropriate and proportionate. If our business structure changes in the future — for example, through a merger or acquisition — your data may be transferred as part of that process, and we will notify you in advance if that happens. Your continued use of the platform after any such notification will constitute your acceptance of the updated arrangements.

As a user of 21 apk based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data in certain circumstances. You can also ask us to restrict how we use your data while a dispute or correction request is being resolved. To exercise any of these rights, simply contact us using the email address shown in the footer of this page, and we will respond within a reasonable timeframe. We may need to verify your identity before processing your request to ensure that we are not disclosing or modifying data at the request of an unauthorised person. These rights are in line with the principles of the Philippine Data Privacy Act and our commitment to treating your information with respect.

If you wish to close your account and have your personal data deleted, please be aware that we are required by law to retain certain records — such as transaction histories and identity verification documents — for a minimum period after account closure, in order to comply with anti-money laundering and financial regulations applicable in the Philippines. Once the mandatory retention period has passed, your data will be securely deleted or anonymised. You also have the right to withdraw your consent to marketing communications at any time; if you no longer wish to receive promotional messages from us, you can opt out by following the instructions in any message we send or by contacting our support team directly. We will always honour opt-out requests promptly and without affecting your ability to use the platform.